Frequently Asked Questions
Everything you need to know about your Kiiroo style journey.
How do I determine my correct size?
We provide a comprehensive size guide on each product page. Since our fits range from slim to oversized, we recommend measuring a similar garment you own and comparing it to our specifications.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, intimate apparel and earrings cannot be returned unless faulty.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your outfit for a specific event.
Are your materials sustainably sourced?
Kiiroo is committed to conscious fashion. 60% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% sustainable sourcing by 2025.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 60 minutes of placement by contacting our support team via live chat.
How should I care for my Kiiroo garments?
To maintain the longevity of your clothes, we recommend washing in cold water and air drying. Specific care instructions are printed on the internal label of every garment.